Cancellation Policy

1.1. Although your statutory right to a 14-day cooling-off period does not apply to personalised goods (regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), as a goodwill measure we will cancel your order at no charge if you tell us within 2 hours of placing it, provided production has not yet started.

2.1. Email hi@onlinephotoprinting.co.uk with your order number and the word "Cancel" in the subject line. For urgent requests, please also call +44 20 8058 0818.

2.2. We will confirm whether cancellation is possible within 2 working hours during business hours (Mon–Sat 09:00–19:00 UK time).

3.1. If cancellation is accepted, we refund the full amount to your original payment method within 14 days.

4.1. Once production has started we cannot cancel because the goods are personalised and cannot be resold. This is consistent with regulation 28(1)(b) CCR 2013.

4.2. Your statutory rights for faulty, damaged or incorrect goods are unaffected and are explained in our Refund Policy.

5.1. We may cancel an order before dispatch (refunding you in full) where:

• payment is declined or suspected to be fraudulent;
• the uploaded content breaches our Terms & Conditions;
• the product becomes unavailable;
• there is a manifest pricing or description error.